Find quick answers to common queries about our exquisite collections, customization, shipping, and gold schemes.
General
Sona Mahal is a premier jewelry boutique celebrating Indian heritage, purity, and exquisite craftsmanship. We specialize in designing and crafting premium gold, diamond, and precious gemstone jewelry.
Our flagship showroom is located in India. We also offer our collections online and support fully-insured domestic and international shipping.
Our showroom is open from 10:30 AM to 8:30 PM, Monday through Sunday. Our online support and customer care team is available from 9:00 AM to 9:00 PM to assist you.
While walk-ins are always welcome, we highly recommend booking an appointment for bridal consultations or customized jewelry design sessions to ensure dedicated attention from our experts.
Purity & Quality
Yes, 100% of our gold jewelry is certified by the Bureau of Indian Standards (BIS) and carries the official BIS Hallmark, including the purity mark (such as 22K916 or 18K750) and the unique HUID (Hallmark Unique Identification) code.
All diamond jewelry at Sona Mahal is accompanied by a certificate of authenticity issued by independent, world-renowned gemological laboratories such as IGI (International Gemological Institute) or GIA (Gemological Institute of America).
Yes, all precious gemstones (rubies, emeralds, sapphires, etc.) used in our collections are natural, ethically sourced, and come with quality certification specifying their origin, weight, and treatment if any.
Yes, we provide complimentary gold purity testing using state-of-the-art Karatmeter technology at our showroom, which gives accurate results in just a few minutes without causing any damage to your jewelry.
Orders & Shipping
Yes, we offer free, fully-insured door-to-door shipping on all orders within India. Every package is sealed in tamper-proof boxes and tracked until it is safely delivered to your hands.
Absolutely! Once your order is dispatched, you will receive a tracking link via email and SMS to monitor its transit in real-time.
Yes, we ship to selected international destinations. Shipping charges, import duties, and customs taxes depend on the destination country and are calculated at the time of order confirmation.
We offer a 7-day hassle-free return policy for unused and undamaged stock jewelry purchased online. Customized or personalized jewelry pieces are not eligible for returns but can be altered or exchanged under our buyback policy.
Customization
Yes! We specialize in custom-crafted jewelry. You can share your design concepts, sketches, or budget, and our master designers will work with you to create your dream piece.
Custom design orders typically take 15 to 25 business days to craft, depending on the complexity of the design, gemstone sourcing, and precision setting.
Yes, we accept customer-provided gold or certified gemstones for custom orders. The gold is melted and refined in our facility to verify purity before crafting.
Yes, our design team creates high-resolution 3D CAD models of your custom jewelry, allowing you to preview and approve the design from every angle before the actual crafting begins.
Gold Schemes
The Swarna Samridhi Yojna is our gold savings scheme where you contribute a fixed monthly installment. At the end of the term, Sona Mahal offers a bonus installment or discount to help you purchase jewelry at maturity.
The minimum monthly contribution starts from ₹1,000, and you can increase it in multiples of ₹1,000. There is no maximum limit, allowing you to save according to your gold purchase goals.
The standard duration of the scheme is 11 months. You pay 11 monthly installments, and at the end of the 12th month, you can redeem your accumulated savings along with our bonus discount.
Yes, you can request premature closure of the scheme. In such cases, you can purchase jewelry worth the accumulated amount, but the maturity bonus discount will not be applicable.
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